Terms and Conditions

Terms and Conditions of Service

The terms of this service agreement (the “Agreement”) made between the entity requiring services from Coffee King Ltd. (the “Customer”) and Coffee King Ltd. (“CKL”) applies each time the Customer engages CKL to provide services as set out below. These terms and conditions are accepted by the customer unless otherwise notified to CKL in writing.
CKL and the Customer agree to the following terms and conditions:
All values are in Pound Sterling and exclusive of VAT.
1 TRANSPORTATION
1.1 CKL accepts goods for servicing and repair on the basis that the customer is responsible for the condition in which goods arrive. It is the responsibility of the Customer
to ensure that proper packaging is used and that contents of packages are adequately and securely packed and cushioned for transportation. CKL does not accept any
responsibility for damage caused during or risks associated with transportation of goods to and from CKL.
1.2 CKL will ensure proper packaging is used when returning goods to the Customer and that the contents of the packages are adequately and securely packed and cushioned
for transportation. All or part of the packaging materials required to do so could be chargeable to the Customer.
2 WARRANTY
2.1 CKL guarantees all Jura products to be free from defects in materials and workmanship for a period of time from date of original purchase in accordance with the existing
national guarantee obligations of the country of purchase. This guarantee will be granted only when the original invoice or sales receipt (indicating the date of purchase,
product type and authorised dealer’s name) is presented together with the defective product. CKL reserves the right to refuse free of charge guarantee service if:
– The above document cannot be presented or if the information contained in it is incomplete or illegible
– If the product was not purchased from an authorised dealer.
– If a product built for household use is used, or has been used at any time, in an environment other than household.
2.2 The guarantee will not apply if the product is not used in accordance with the „Instructions for Use‟ supplied with the product.
2.3 The guarantee will not apply if the product requires modification or adaptation to enable it to operate in any country other than the country for which it was designed,
manufactured, approved and/or authorised or if any damage results from these modifications.
2.4 The guarantee covers none of the following:
2.4.1 Periodic maintenance (cleaning and de-scaling) and repair or replacement of parts due to normal wear and tear.
2.4.2 Any adaptation or changes to upgrade the product from its normal purpose as described in the instruction manual.
2.4.3 Transport costs and all risks of transport relating directly or indirectly to the guarantee of the product.
2.4.4 Damage resulting from:
2.4.4.1 Misuse, including but not limited to:
2.4.4.1.1 Failure to use the product for its normal purpose or in accordance with Jura‟s instructions on the proper use and maintenance.
2.4.4.1.2 Failure to use the Claris filter cartridge in accordance with Jura‟s instructions.
2.4.4.1.3 Use of de-scaling or cleaning products other than Jura products.
2.4.4.1.4 Foreign agents (such as, but not limited to, stones, wood, office clamps) mixed with the coffee beans.
2.4.4.1.5 Installation or use of the product in a manner inconsistent with the technical or safety standards in force in the country where it is used.
2.4.4.1.6 Damage caused by liquid, including but not limited to water, to any part of the product not specifically built or designed to contain or transfer liquid.
2.4.5 Repair done by non-authorised service stations or dealers, or the customer himself.
2.4.6 Problems due to water supply which include, but are not limited to:
2.4.6.1 Contaminated water.
2.4.6.2 Hard water which causes lime scale build-up.
2.4.6.3 Water pressure.
2.4.7 Accidents, lightning, water, fire, improper ventilation or any cause beyond the control of CKL.
3 SERVICE
3.1 CKL warrants that work will be carried out with reasonable skill and care.
3.2 CKL accepts responsibility for work carried out, but does not accept responsibility for any subsequent faults or failures not arising as a consequence of failure on the part
of CKL to undertake repairs with reasonable skill and care. CKL shall be the sole arbiter of such responsibility.
3.3 CKL guarantees all items of inventory used for repair or replacement of failed parts (“spare parts”) to be free from defects in materials and workmanship for a period of
6 (six) months from the date of original replacement and/or fitment.
4 COSTS
4.1.1 An approximate calculation of the cost of work required (“Estimate”) can be made available on request before work is completed. An Estimate is not an invoice or final
schedule of costs. Final cost of repair can vary. Work will not be completed until the Estimate has been accepted by the Customer.
4.1.2 The cost of preparing an estimate is £75.00. The cost of an Estimate accepted by the Customer is deducted from the final bill.
4.1.3 A fixed cost, non-negotiable 2 Tier pricing model applies to all Jura products built for household use and continuously used in an environment none other than
household (as mentioned in the „Instructions for Use‟ supplied with the product):
4.1.3.1 TIER 1:
4.1.3.1.1 The cost of repair is £145.00. Tier 1 includes only the following:
4.1.3.1.1.1 All spare parts replaced and/or fitted and considered to be non-major*.
4.1.3.1.1.2 Cleaning and de-scaling.
4.1.3.1.1.3 Labour required to complete the work.
4.1.3.1.1.4 Adequate packaging material.
4.1.3.1.1.5 Cost of transportation arranged by CKL of the item to and from CKL. Transportation outside mainland England, Wales and Scotland excluded.
4.1.3.1.2 Tier 1 does not include any of the following:
4.1.3.1.2.1 All items replaced and/or fitted considered not to be spare parts, which include, but are not limited to, accessories, cleaning products and filters.
4.1.3.1.2.2 The cost of repairing or replacing damaged parts caused during transit or otherwise.
4.1.3.2 TIER 2:
4.1.3.2.1 The cost of repair is £255.00. Tier 2 includes only the following:
4.1.3.2.1.1 All spare parts replaced and/or fitted considered to be major**.
4.1.3.2.1.2 Cleaning and de-scaling.
4.1.3.2.1.3 Labour required to complete the work.
4.1.3.2.1.4 Adequate packaging material.
4.1.3.2.1.5 Cost of transportation arranged by CKL of the item to and from CKL. Transportation outside mainland England, Wales and Scotland excluded.
4.1.3.2.2 Tier 2 does not include any of the following:
4.1.3.2.2.1 All items replaced and/or fitted considered not to be spare parts, which include, but are not limited to, accessories, cleaning products and filters.
4.1.3.2.2.2 The cost of repairing or replacing damaged parts caused during transit or otherwise.
* Non-Major Spare Parts: Spare parts low in value such as rubber seals, frother air intake nozzles and pumps.
** Major Spare Parts: Spare parts high in value such as grinders, brew units, thermoblocks, logic boards and power boards.
5 PAYMENT
5.1 CKL reserves the right to obtain complete payment details prior to accepting a request for service or repair.
5.2 Payment term is CASH on receipt of invoice unless otherwise stated.
5.3 CKL will notify the Customer on completion of the work, after which the Customer is required to make arrangements for payment, if applicable, and uplifting of the
goods from CKL within 14 days of initial notification. Failing this, CKL reserves the right to charge a storage fee of £28.00 per week, or part thereof. Items which remain
uncollected 90 days after initial notification may be disposed of without further reference to the Customer and without compensation, unless agreed otherwise.
5.4 All items remain the property of CKL until paid for in full.

TERMS AND CONDITIONS OF SERVICE
These terms and conditions do not affect your statutory rights.
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Coffee King Ltd, Clifton House, Ashville Point, Sutton Weaver, Runcorn, Cheshire, WA7 3FW

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